Sauma One cuts through the noise and shows every person what's relevant at exactly the right moment. AI proposes. Your people decide.
One security incident, 24 alerts — one case, not 24 tickets. Successful backups don't open tickets at all. Summary drafted, skills classified, ready for your team.
Event-to-case intake: one security incident with 24 alerts is one case, and a successful backup is no ticket at all. Only real work reaches the queue.
The AI prepares every ticket — summary drafted, skills classified, right service suggested — and surfaces it to the right person, in the place they already work. No queue-digging, no forms. The AI proposes, your specialist confirms.
Situation Pulse shows SLA trend, volume, workload, and open-by-category at a glance — and correlates related symptoms into one problem instead of a flood of duplicates.
Every device gets an EOL and health-based recommendation with the cost attached. Example: replacement need €6,250 — savings €1,250. DeviceScore trends are benchmarked against the whole peer fleet.
Every inference runs in the EU/EEA — and every call tells you which provider handled it. Every AI decision is logged, prompts are versioned, and propose-confirm is enforced — built for EU AI Act obligations, not scrambling after them.
Tickets, triage, changes, projects, customers, contracts, and billing in one platform. Run internal IT or a whole client portfolio — each client's data fully separated.
Device management, identity, monitoring, email. Features run on capabilities, not specific tools — Sauma One works with the data you have, and tells you plainly when a source is missing. Never invented data.
From day one the AI filters intake noise, drafts summaries, classifies skills, and suggests services. Your team confirms — and every AI action lands in the audit log.
Autonomy grows in defined levels, per category, as the track record builds. You always see what was noise-filtered, AI-resolved, or human-resolved — measured honestly, not marketing math.
Autonomy isn't a switch — it's a staircase. Sauma One climbs it at your pace, per client, per service, per action. Every step leaves an auditable trail.
Sauma One diagnoses and proposes the fix. A human does it. You see immediately what its reasoning can handle.
Sauma One executes the fix when a human approves. One click, full control.
Routine work runs without a human — inside limits you define. People keep the work that needs people.
A server goes down at 03:12. Sauma One detects it, diagnoses the root cause, restarts the service, and logs every action it took. It also assesses who the outage affects — and informs them to the extent, and in the way, you've agreed. By morning you know what happened, which business it touched — and that it's already handled.
Numbers land here before launch.
AI is included in the seat price. No AI add-on, no per-call billing, no credit pool to top up. Fair use applies.
Many “European” alternatives are owned by non-EU private equity. Sauma isn't. Every inference runs in the EU/EEA — not “usually”: every single call tells you which provider handled it.
Finnish-owned. No foreign private equity, no exit clock.
Designed and built in Finland, alongside the people who use it. ITIL-informed, not ITIL-bound.
Runs on European cloud infrastructure. Data and runtime stay in the EU.
Models run EU-hosted, on European infrastructure. Your data never leaves Europe, and it is never used to train a model.
Built in production, inside a working MSP: the daily IT of over a hundred companies already runs on Sauma One.
Most of the old queue was noise someone was paid to close. Now the queue only holds work.
The lifecycle view names the machines to replace and what it saves — in euros.
Every AI action is in the audit log. Governance is a screen, not a document.
Over a hundred client environments on one platform. Each tech sees only their own clients' work.
Billing happens in the same system as the work.
A new engineer gets the context with the ticket, not from tribal knowledge.
Today: it filters intake noise, drafts summaries, classifies, and proposes — a human confirms every action, and everything is logged. Autonomy grows in defined levels per category as the track record builds. We don't sell deflection statistics we can't audit.
A full system of record: tickets, triage, change management, projects, customers, contracts, and billing. You don't need another ITSM underneath it. AI-native from the first line of code — no legacy baggage. The ITIL concepts are all there — incident, problem, change, service — but the workflow is built around what moves work forward, not around the ceremony.
Sauma One pulls data from what you already run — device management, identity, monitoring — through a capability model. If a source is missing, you see 'connect X', never invented data. It doesn't replace your RMM or MDM; it makes them useful together.
Every inference runs in the EU/EEA, encrypted in transit and at rest. Contexts never leak between customers, every AI decision is auditable, and prompts are versioned. GDPR-compliant by design, built for NIS2 reporting obligations, and built against EU AI Act provider obligations from the start.
IT organizations and managed service providers. One platform runs internal IT or an entire client portfolio, with every client's data kept fully separate.
Weeks, not quarters. Start where it hurts most, run Sauma One alongside your current system, and expand when value is proven. Deployment is a product feature, not a consulting project.
You see it and correct it. The AI never acts outside the limits you set, and every action leaves a trail you can act on.
The systems your ITSM day actually runs on. Sauma One doesn't replace them — it makes them useful together. The list keeps growing; ask us about yours.
Per agent, per month — published, not quoted. AI is included in the seat price: no AI add-on, no per-call billing, no credit pool to top up. Fair use applies.
Yes. A client portal shows each customer their tickets, devices, and service status in business language — no more 'what's the situation?' emails.
A 30-minute live walkthrough of a production environment — and a conversation about what Sauma One would change in yours.
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